Terms & Conditions
Table of content
Terms
By accessing the website at www.duonumber.com and using the app DuoNumber you are agreeing to be bound by these terms and conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site and app.
Limitation of liability
Under no circumstances shall DuoNumber be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the features and material on the app, even if DuoNumber or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site and app results in the need for servicing, repair or correction, it will be done on a best effort basis.
Privacy Policy
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services. We store personal information for only as long as we have a reason to keep it. - If you grant access to personal contacts in your phone, this information is only stored on your local device to make it easier for you to call or send messages to your contacts. We do not store or download any of your contacts information nor have any way to know what your contacts names or phone numbers are. - Information Usage - To provide our Services–for example, to set up and maintain your account, for security reasons, to charge you for any of our paid Services and if otherwise needed for the Services to work for you; To further develop and improve our Services–for example, by adding new features that we think our users will enjoy or will help them to create and manage their usage more efficiently. To communicate with you, for example through an messages, about issues and alerts which might be of interest to you, solicit your feedback, or keep you up to date on our products.
Delivery
We use the communication technology used by carriers to send and deliver sms/mms. Different carriers have different delivery times. Unless and until there is a technical network issue, your messages will be delivered. We are not solely responsible for the delivery of SMS / MMS or Audio Messages
Data Retention
The selected number is only available till the trial or the user is subscribed.
Once the trial is over or the subscription has ended then the selected number is released along with all relevant data
Toll Free Numbers
Toll Free numbers are used for business purposes
Toll Free numbers require details for registration.
Till those details are provided there is restriction on all communcations from toll-free-numbers
Ownership
All the products are the property of Duonumber. So you may not claim ownership (intellectual or exclusive) over any of our products, modified or unmodified. Our products come 'as is', without any kind of warranty, either expressed or implied. Under no circumstances can our juridical person be accountable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses originating from the employment of or incapacity to use our products.
Updates
Our themes are constantly updated to be compatible with the latest stable version of WordPress. Please ensure that you always use the most current version of our themes.
Information Sharing
We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you. We never share your personal information to anyone as our app is ADS free. Consent information is never shared with any party
Updates and Changes
DuoNumber reserves the right to modify (temporarily or permanently) a subscription at any point of time and from time to time with or without any notice for violation of terms of service
.This is done in order to ensure adherence to the usage policy.DuoNumber also reserves the right to change the policiesRefund Policy
Please refer to AppStore or Play Store refund Policy page for details. We fully comply with App Store and Play Store policies
Emergency Services
911 CALLING SERVICE DISCLAIMER AND INDEMNIFICATION YOU ACKNOWLEDGE AND AGREE THAT DUONUMBER DISCLAIMS ANY AND ALL LIABILITY FOR ANY SERVICE OUTAGE OR INABILITY TO COMPLETE EMERGENCY 911 CALLS FROM ANY LINE OR DEVICE ASSOCIATED WITH THE DUONUMBER OR TO ACCESS EMERGENCY SERVICE OPERATORS. YOU SHALL PROTECT, DEFEND, INDEMNIFY, AND HOLD HARMLESS DUONUMBER, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT COMPANIES, AFFILIATES, CONTRACTORS, AND AGENTS AND ANY OTHER SERVICE PROVIDER THAT FURNISHES SERVICES TO YOU IN CONNECTION WITH THE DUONUMBER SERVICE, FROM ANY AND ALL CLAIMS, LAWSUITS, LOSSES, DAMAGES, LIABILITY, FINES, PENALTIES, COSTS, AND EXPENSES INCLUDING, WITHOUT LIMITATION, ATTORNEY 'S FEES AND COSTS, ARISING FROM, OR RELATED TO, ANY ABSENCE, FAILURE, OR OUTAGE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, EMERGENCY 911 CALLING AND/OR INABILITY OF YOU OR ANY, THIRD PERSON OR PARTY, INCLUDING BUT NOT LIMITED TO EMPLOYEES, OR USER OF THE DUONUMBER SERVICES TO BE ABLE TO CALL 911 OR TO ACCESS EMERGENCY SERVICE OPERATOR. IN NO EVENT SHALL DUONUMBER BE LIABLE TO YOU OR ANY THIRD PARTY FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES RELATED TO YOUR (OR YOUR EMPLOYEES, AGENTS, OR CONTRACTORS, OR THIRD PERSON OR THIRD PARTY OR USER OF THE SERVICES) USE OF OR INABILITY TO ACCESS EMERGENCY 911 CALLING SERVICES.
License Agreement
By purchasing or using our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
Severability
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.
Acceptable Usage
You agree to use DuoNumber's Service in a manner consistent with all applicable laws and regulations. You may not resell the Service in whole or in part to others. Additionally, you will not take any of the following actions with respect to our Service, related software, applications, or content, nor will you use our Service or related software or application to upload, post, email, distribute, transmit, link, solicit, or otherwise make available any content or use our service in any manner that:
- Advocates or solicits violence, criminal conduct or the violation of any local, state, national, or international law or the rights of any third party;
- infringes on another's patent, trademark, trade secret, copyright, or other intellectual property or other rights;
- is deceptive in any way, such as an offer to sell fraudulent goods or contains an impersonation of any person or entity or misrepresents an affiliation with a person or entity;
- specifically advertises firearms or ammunition, tobacco, alcohol, illegal drugs, or other contraband;
- for unlimited or unmetered plans, using the service for callÂin lines, call centers, conference calling, trunking (to a PBX or otherwise) or other high volume or multiÂperson calling purposes;
- Systematically collects and uses any content including the use of any data mining, or similar data gathering and extraction methods;
- Contains any offer for unsolicited goods or services or any advertising or promotional materials;
- Communication should not contain Hate speech, harassment, exploitative, abusive, or any communications that originate from a hate group.
- Communications should not contain fraudulent messages.
- is unlawful, harmful to minors, threatening, harassing, abusive, defamatory, slanderous, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, libelous, invasive of another's privacy, racially or ethnically or otherwise offensive, or abusive
Termination
- You may terminate your DuoNumber account at any time for any reason, upon notice. If you signup and are paying for DuoNumber Service through either Google Play Store or the Apple iTunes App Store you must cancel your service through them. If your DuoNumber Service is directly through DuoNumber, you can cancel your account by following these instructions. There is no refund of prepaid Subscription plans 30 days after Subscription Order Date. In addition to the terms contained herein, DuoNumber reserves the right to terminate an account or subscription at any time, with or without notice. Additionally, DuoNumber reserves the right to suspend or cancel your Duonumber account and Service without notice upon rejection of any credit card charges.
Copy Right
- You may terminate your DuoNumber account at any time for any reason, upon notice. If you signup and are paying for DuoNumber Service through either Google Play Store or the Apple iTunes App Store you must cancel your service through them. If your DuoNumber Service is directly through DuoNumber, you can cancel your account by following these instructions. There is no refund of prepaid Subscription plans 30 days after Subscription Order Date. In addition to the terms contained herein, DuoNumber reserves the right to terminate an account or subscription at any time, with or without notice. Additionally, DuoNumber reserves the right to suspend or cancel your Duonumber account and Service without notice upon rejection of any credit card charges.
Consent/Opt-In
What Is Proper Consent?
Consent can't be bought, sold, or exchanged. For example, you can't obtain the consent of message recipients by purchasing a phone list from another party.
Aside from two exceptions noted later in this section, you need to meet each of the consent requirements listed below. If you are a software or platform provider using the platform for messaging within your application or service, you must require your customers to adhere to these same requirements when dealing with their users and customers.
Consent Requirements
- - Prior to sending the first message, you must obtain agreement from the message recipient to communicate with them - this is referred to as "consent", you must make clear to the individual they are agreeing to receive messages of the type you're going to send. You need to keep a record of the consent, such as a copy of the document or form that the message recipient signed, or a timestamp of when the customer completed a sign-up flow.
- - If you do not send an initial message to that individual within a reasonable period after receiving consent (or as set forth by local regulations or best practices), then you will need to reconfirm consent in the first message you send to that recipient.
- - The consent applies only to you, and to the specific use or campaign that the recipient has consented to. You can't treat it as blanket consent allowing you to send messages from other brands or companies you may have, or additional messages about other uses or campaigns.
- - Proof of opt-in consent should be retained as set forth by local regulation or best practices after the end user opts out of receiving messages.
Alternative Consent Requirements
While consent is always required and the consent requirements noted above are generally the safest path, there are two scenarios where consent can be received differently.
Contact initiated by an individual
If an individual sends a message to you, you are free to respond in an exchange with that individual. For example, if an individual texts your phone number asking for your hours of operation, you can respond directly to that individual, relaying your open hours. In such a case, the individual's inbound message to you constitutes both consent and proof of consent. Remember that the consent is limited only to that particular conversation. Unless you obtain additional consent, don't send messages that are outside that conversation.
Informational content to an individual based on a prior relationship
- You may send a message to an individual where you have a prior relationship, provided that individual provided their phone number to you, and has taken some action to trigger the potential communication, and has not expressed a preference to not receive messages from you. Actions can include a button press, alert setup, appointments, or order placements. Examples of acceptable messages in these scenarios include appointment reminders, receipts, one-time passwords, order/shipping/reservation confirmations, drivers coordinating pick up locations with riders, and repair persons confirming service call times.
The message can't attempt to promote a product, convince someone to buy something, or advocate for a social cause.
Periodic Messages and Ongoing Consent
- If you intend to send messages to a recipient on an ongoing basis, you should confirm the recipient's consent by offering them a clear reminder of how to unsubscribe from those messages using standard opt-out language (defined below). You must also respect the message recipient's preferences in terms of frequency of contact. You also need to proactively ask individuals to reconfirm their consent as set forth by local regulations and best practices.
Every message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.
Monitoring
- DuoNumber may monitor the use of Service for violations of this agreement. DuoNumber may suspend or delete your account if we suspect a violation of this agreement, or if we think it necessary in order to protect our Service, or DuoNumber, its parent, affiliates, directors, officers, agents, and employees from harm.
Restrictions
Except as expressly set forth in this Agreement, Customer shall not (and shall not permit any third party to), directly or indirectly: (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service (except to the extent applicable laws specifically prohibit such restriction); (ii) modify, translate, or create derivative works based on the Service; (iii) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Service; (iv) use the Service for the benefit of a third party; (v) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof; (vi) use the Service to build an application or product that is competitive with any OpenPhone product or service; (vii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (viii) bypass any measures OpenPhone may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service); (ix) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Service (or any information, data or content made available through the Service), whether through use of manual or automated means; (x) use the Service in a manner that is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable; (xi) jeopardize the security of any Customer OpenPhone account or anyone else's account (such as allowing someone else to log in to the Services as you); (xii) attempt, in any manner, to obtain the password, account, or other security information from any other user; (xiii) violate the security of any computer network, or cracks any passwords or security encryption codes; or (xiv) run Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while Customer is not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services' infrastructure). Customer is responsible for all of Customer's activity in connection with the Service, including but not limited to uploading Customer Data (as defined below) onto the Service. Customer (a) shall use the Service in compliance with all applicable local, state, national and foreign laws, treaties and regulations in connection with Customer's use of the Service (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws), (b) shall not use the Service in a manner that violates any third party intellectual property, contractual or other proprietary rights, and (c) shall use the Service in accordance with DuoNumber Fair Use Policy. Further, Customer shall not use the Service to send:
- Fraudulent messages, including but not limited to impersonation, misrepresentation, scams, phishing, or any deceptive messages used to lure consumers into providing their or another person's personal information, including but not limited to medical, health or financial information;
- Malicious content, including but not limited to malware or viruses;
- Messages relating to the offer, promotion or sale of prescription medication;
Messages relating to the offer, promotion or sale of gambling, including but not limited to references or links to casino apps or gambling websites;- Messages relating to the offer, promotion or sale of adult services;
- Messages relating to the offer, promotion or sale of firearms;
- Messages relating to high-risk financial services, including but not limited to payday loans, short-term high-interest loans, third-party (i.e. originating from any party other than the one which will service the loan) loans, student loans, or cryptocurrency; Messages relating to third-party lead generation services that buy, sell, or share consumer information;
- Messages relating to debt collection or forgiveness, including but not limited to third-party (i.e. originating from any party other than the one which will service the loan) debt collection, debt consolidation, debt reduction, or credit repair programs;
- Messages relating to “get rich quick schemes”, including but not limited to deceptive work-from-home programs, risk investment opportunities, or pyramid schemes;
- Messages relating to the sale of fireworks or explosives.
